Florien Privacy Policy

Our Promise to You

Welcome to Florien. Your privacy is at the heart of everything we do. We are committed to protecting the personal and health information you share with us. This policy explains how we handle your information simply and transparently.

1. Who We Are

Florien is operated by PDR Green Pty Ltd (ACN: 684 805 427). This Privacy Policy applies when you use our website, located at www.florien.co (the "Website"), and our services. We follow the Australian Privacy Principles and the Privacy Act 1988 (Cth).

This policy explains:

• What information we collect and why.
• How we use and protect your information.
• Who we might share it with.
• Your rights to access and correct your information.
• How to contact us with any questions.

We may update this policy from time to time to reflect changes in law or our services. The latest version will always be available on our Website.

2. What is Personal Information?

Personal information is any information that can identify you. This includes your name, date of birth, contact details (like your email and phone number), and financial information (like your credit card details). If we can reasonably identify you from the information we hold, we treat it as personal information.

3. The Information We Collect

We collect information needed to provide you with personalised healthcare. This includes:

• Identity & Contact Details: Your name, address, email, phone number, and date of birth.
• Health Information: Details you provide in your intake form, questionnaires, and during consultations with our practitioners. This is treated as "Sensitive Information" and is given the highest level of protection.
• Payment Information: Your credit or debit card details to process payments for our services.
• Website Usage: Information you provide through forms, enquiries, and how you interact with our Website (see our "Cookies and Analytics" section below).

We collect this information directly from you when you use our services. In some cases, we may receive information from third parties, such as government entities, as required by law.

4. Why We Collect Your Information

Our main goal is to provide you with a safe, seamless, and effective healthcare experience. We use your information to:

• Connect you with our healthcare practitioners.
• Develop your personalised treatment plan.
• Process payments and deliver your medication.
• Communicate with you about your appointments and care.
• Improve our services and your experience on our platform.
• Send you health information or promotions that may interest you (you can opt-out anytime).

We will never sell, rent, or trade your personal information.

5. Who We Share Your Information With

We only share your information when necessary to provide your care or as required by law. This may include:

• Our Team & Partners: Our employees, doctors, nurse practitioners, and trusted service providers (like payment processors and delivery services) who help us operate.
• Regulatory Bodies: By law, some of your information (like your name, diagnosis, and prescription details) may need to be shared with the TGA and/or State and Territory health authorities to obtain approvals for your treatment.
• As Required by Law: We may disclose information to law enforcement or other authorities if we are legally required to do so.
• Entities You Authorise: Any specific third parties you give us permission to share information with.

6. Keeping Your Information Safe & Secure

We take the security of your information very seriously. We use technical and organisational measures to protect it from misuse, loss, or unauthorised access, including:

• Encryption: Your data is encrypted both in transit and when stored.
• Secure Servers & Firewalls: We use secure infrastructure to house your information.
• Access Controls: Access to your personal and health information is strictly limited to authorised personnel who need it to do their jobs.

If you ever suspect a breach of your privacy, please contact us immediately.

7. Sensitive & Health Information

Health information is classified as "sensitive information" and receives the highest level of protection. We collect this to ensure you receive safe and appropriate care. We may also access your My Health Record with your consent to support clinical decisions. We only use this information for your direct care or as required by law, and we protect it with our strictest security measures.

8. Marketing Communications & Your Choices

We may occasionally send you information about our services or health topics we think you’ll find valuable. You are always in control. You can opt-out of marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us directly.

Please note, even if you opt out of marketing, we will still send you important information directly related to your care, such as appointment reminders and treatment updates.

9. Cookies and Analytics

When you visit our Website, we use "cookies" (small data files) to improve your experience. They help us remember you, understand how you use our site, and make our services better. You can adjust your browser settings to refuse cookies if you wish. We may also use technologies like AI to improve our platform and customer support.

10. Your Rights: Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it’s inaccurate.

To do so, please email our Privacy Officer. We will ask you to verify your identity to protect your privacy. In rare cases, we may be unable to grant access if it interferes with the privacy of others or is restricted by law, but we will always explain our reasons in writing.

11. Where Your Information is Stored

To provide a secure and reliable service, your information may be stored on secure cloud servers. These servers may be located in Australia or overseas (e.g., in the USA, Asia, or Europe). We take all reasonable steps to ensure that any overseas partners comply with the Australian Privacy Principles.

12. How to Contact Us or Make a Complaint

If you have any questions, concerns, or believe your privacy has been breached, please contact our Privacy Officer:

• Name: Daniel Bartels
• Title: Privacy Officer
• Email: support@florien.co

We take all complaints seriously and will investigate promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

By using our Website and services, you acknowledge that you have read and agree to this Privacy Policy.

Version: 1.0

Last Updated: October 2025.